Our team of coaches have all undergone our specialised in-house training. Many of them were national swimmers, and all adore kids! Our lessons are structured and focused on teaching proper technique, but we also strive to create a fun learning environment for our students.

We teach babies from 6 months and up! An early start will enable greater familiarity in the water, and provide our little swimmers with a lifelong skill.

Our programs are tailored to each individual student in accordance with their age group and swimming ability, so we can ensure each swimmer receives the right guidance, whenever they begin their swim journey.

Goggles and appropriate swim wear are all your child needs! We will provide all the other equipment required for the lesson.

No, we do not offer trial lessons. When you sign up via our booking platform, you will be billed for either the full month or a pro-rated amount based on the remaining lessons in that month. If you decide not to continue after the first lesson, please notify us within 48 hours. We will then cancel all future bookings and refund the fees for any remaining lessons in that month. If we do not receive notice of your intention to withdraw within 48 hours of your scheduled first class (regardless of attendance), the booking will remain active and you will be billed for the full month and subsequent months until cancellation.

Bookings recur automatically every month.

If you wish to stop, or pause lessons, you must inform SwimTwins before the first day of that month. If no such notice is received and acknowledged by SwimTwins, you will be billed in full for that month.

Payments made are non-refundable.

For group lessons held at our pools :

All lessons will proceed as long as there is no lightning at the venue of the lesson.

Cancellations must be made at least one hour before the start of the scheduled lesson, in order to receive a make-up voucher that is valid for 3 months.

Make-up vouchers can only be redeemed while your monthly subscription is active.

If SwimTwins cancels a lesson due to lightning, we will also provide a make-up voucher.

For lessons held at your own pool :

All lessons will proceed as long as there is no lightning at the venue of the lesson.

In the event of lightning, you must make the cancellation at least one hour before the start of the lesson, in order to receive a credit (for the full value of the lesson fee) that can be used to offset the next month’s fees. If the cancellation is not made ONE hour before the start of the lesson, the coach will make their way to the venue and no credit will be issued regardless of whether the lesson happens.

Cancellations for all other reasons except lightning, including but not limited to sickness, injury or travel must be made at least eight hours before the scheduled lesson to receive a credit (for the full value of the lesson fee) that can be used to offset the next month's fees.

If the cancellation is made less than eight hours before the start of the scheduled lesson, you will be charged in full and no credit will be issued.

Students are allowed a maximum of two cancellation credits per calendar month.

Yes you are able to purchase ad-hoc classes! You may find the ad-hoc class rates on our price list page.

Kindly get in touch with our admin team at 8842 1142 for assistance with ad-hoc bookings.